Airtel has envisioned becoming Africa’s most loved brand by 2015. Amongst the multiple factors that lend to achieving such a brand promise, ‘excellence in customer service’ has been identified as possessing critical importance by the company management. In an effort to catapult the quality of their customer service higher, the company has recently entered into a strategic alliance with Centum Learning Limited to set up the first ever Customer Service Academy in the continent of Africa.
The academy, managed and run by Centum Learning, will work towards equipping the Airtel customer service personnel from all 17 countries of operation, with the requisite skill set required to deliver customer service of exceptional quality.
Read the rest of the release at: http://www.1888pressrelease.com/bharti-airtel-joins-hands-with-centum-learning-to-launch-the-pr-383133.html
Source: CSR Africa.Net – Press Release – 25 March 2012