JOHANNESBURG, South Africa — Differentiation through client service and customer-centric strategies will dominate managed ICT service, supply and application in 2014. Integr8, via its long-time partnership with MTN Business, continues to gain market share and help strengthen the foundation of core infrastructure development, both locally and internationally.
The decade-long industry alliance is based on the principle of combined solution and service rollout via a single point of contact. Clients who are connected to Integr8’s unique Nerve Centre® are automatically aligned with- and stand to benefit from Integr8 and MTN Business combined solution provision.
The strength of each brand and offering, as well as relevant expertise, adds bi-lateral value, which is then transferred synergistically to the client.
Clients invest in MTN Business’ services including Multiprotocol Label Switching (MPLS), hosting, internet, voice, connectivity and cloud services.
As Robert Sussman, joint CEO of Integr8 explains, the advent of the cloud, mobility and other trends requires that there is a strong connection between a traditional infrastructure partner and a tier-one fully fledged communications provider offering all services through both fixed and mobile communications.
“Clients can take advantage of the partnership between the two companies by combining the services of a leading ICT infrastructure partner in Integr8, with one of the biggest Communications providers in Africa – and still have the benefits of a single point of contact. By combining the services of both companies into a single solution, the market has access to world-class connectivity, hosting and cloud services, but with the flexibility and choice to decide on their specific needs without any compromise,” he says.
The inherent benefit of this alliance is that jointly, the two companies have the expertise and ability to pool their respective resources, in order to customise and streamline any solution. They are in a position, therefore, to mould, adapt and streamline a number of technologies to suit a client’s requirements.
Leading technology and support
MTN Business and Integr8 represent a unified force, not only in solution customisation, rollout and integration, but also in the area of reliable support. A chief component of the partnership is to ensure that clients receive the quality technology and services they require; another is that they have peace of mind that their environments are looked after – with partners geared for any issue that may arise.
“By combining these world class solutions with the Integr8 Nerve Centre® on a day to day basis, clients can be assured that they don’t just get the best solutions to their requirements, but that the environment will be well maintained and looked after on a 24/7 basis. The close working relationship between the Integr8 Nerve Centre® and the MTN Business support staff also ensures that any incident that might occur gets dealt with in a quick and professional manner,” Sussman continues.
Clients are able to successfully integrate and run any number of MPLS services, all of which are entirely supported through the Integr8, MTN Business partnership.
“Together with our partner MTN Business, we are immensely proud of our combined track record in service delivery for clients. We anticipate, with the growth in significance of cloud services, in unified communications and convergence of technologies, that this relationship will continue to add substantial value going forward,” Sussman concludes.
South Africa’s largest black-owned auditing firm and fifth largest managed accounting firm in revenues, SizweNtsalubaGobodo, is an example of a company that continues to thrive by being fully connected to MTN Business’ national MPLS service.
SizweNtsalubaGobodo leverages off its long-time relationship with Integr8 and MTN Business to strengthen its assurance and advisory service portfolio and help instill its vision to be the leading and innovative assurance and advisory partner of choice.
Being connected to the MPLS service reinforces its ability to provide core services, including business process analysis, alignment to systems, project management, business intelligence and reporting solutions, as well as custom development and integration, amongst others.
The combination of these resources and level of expertise empowers the firm to compete at the highest level and has entrenched service excellence in the market.